Category Archives: Uncategorized

The Seven Service Standards To Turn Your Service From Good To Great

Share Button

Great service reflects not only on ourselves, but on the business we work at, the industry we work in, and the reputation that is formed through our delivery. 

Zappos recently sent me 2 left shoes (practical only if they also sent me 2 right shoes). The manner in which they handled my situation was inspiring and one of the big reasons I believe they have been so successful. They apologized, shipped new shoes,

Continue Reading

The Most Powerful Way to Show Gratitude

Share Button

When you send out a holiday card or an email to everyone you know
expressing gratitude for their friendship or business, it is nice and well-intentioned.

I believe, though, that the most powerful way to truly show that you are thankful is by sending an individual email, making a call, or writing a meaningful note in a card to your friend, associate or client.

This holiday season, I am making a point to call people that I am truly thankful for or writing a note in a card to tell them personally.

Continue Reading

A Powerful Solution for Giving Your Prospects A Clue About Who You Really Are

Share Button

There is a major issue in financial services, and it very
well may be holding you back from getting the new clients you desire. I wonder
if you have recognized it also. When you walk into a business function or
cocktail party and introduce yourself as a financial advisor, the majority of
people will want to get away. Why are advisors so repelling? Shouldn’t you be
attractive based on all the meaningful work that you do in this noble
profession?

Continue Reading

Celebrate Your Business Wins Like a True Football Fan

Share Button

It’s Super Bowl time. As a big football fan, I always love
the Big Game (although it is a lot more fun when my team is in it). But at this
time of the year, I always think about the odd way that fans like me react
while watching a game in which we have zero control over the outcome.

For instance, I am superstitious when watching games
(wearing my “lucky” t-shirt),

Continue Reading

Effective Leaders Connect First

Share Button

According to an article in Harvard Business Review, “Connect, Then Lead”, it is far more effective to lead in business when you begin by establishing warmth and understanding. Yet, many leaders today approach business focusing first on strength and competence. If this sounds backwards to you, it is possible you are in the group that may have an issue – I know prior to all the research we have done on this topic that I did not get it right either.

Continue Reading