The problem with sudden business growth is that it can cause issues inside the firm to appear or become amplified. Growing slow is easy. Growing fast can be challenging, especially when you don’t have an appropriate service model, process, or the right staff in place. Many wish for the “problem” of rapid growth, but when it happens to you it can be like a surprise party you absolutely did not want.
One way to make sure you are meeting the needs of all of your clients during periods of growth and expansion is through conducting a survey.